Collection: FAQ

1. What types of products does JTT Campany offer?
We specialise in muscle recovery and relaxation products, including electric massagers, support devices, and accessories designed to reduce fatigue, improve circulation, and support daily comfort.

2. How long does shipping take?

• United States: 7–15 business days

• International: 9–18 business days
  You will receive a tracking link once your order is shipped.

3. How long does it take to process my order?
Processing usually takes 1–3 business days before shipment.

4. Do you offer returns?
Yes. We have a 30-day money-back guarantee. If you are not satisfied with your purchase, you may return it within 30 days for a full refund.

5. Is there a warranty?
Yes. All products are covered by a 60-day warranty. If your item is defective or cannot be used as intended, we will replace it free of charge.

6. Who covers the cost of returns?

• If the product is defective or faulty, we cover the return cost.

• If you simply change your mind, return shipping costs may apply.

7. How do I start a return or warranty claim?
Simply email us at tinocojaebun63@hotmail.com with your order details. Our team will guide you step by step.

8. Are your products safe to use?
Yes. All our products are tested for safety and designed for daily use. However, if you have medical conditions, please consult your healthcare provider before use.

9. Can your products be used by the elderly?
Yes. Many of our recovery and relaxation products are suitable for older adults to help with circulation and muscle fatigue. Please follow the usage instructions provided.

10. Do you ship worldwide?
Yes, we ship internationally. Delivery times may vary depending on the destination and customs processing.